Terms & conditions

We aim to dispatch all "in stock" items within one working day but please be patient during busy periods! Please note that price and availability information are subject to change without notice.

The Progress of your Order

Having placed your order, you will receive emails confirming that it was received by us, that we have processed your order, and finally when (and how) your order was dispatched.

Minimum Orders

Certain items have "minimum order" quantities, but this information is not always displayed on the website. As a rule, we do NOT sell single copies of Choral Sheets. If you require "inspection" copies, please contact the publisher direct. The "minimum" order quantity we set for Choral Sheets is usually 6 or 10 copies. We reserve the right to cancel orders which are below the minimum order threshold.

Postal Insurance

All parcels we send out are automatically insured up to 100 times the current cost of a 1st-Class Stamp. If the Parcel Value is more than this amount we recommend (but do not insist) that you pay an additional charge for Postal Insurance. In the event that your parcel is lost (or damaged) we can compensate you appropriately. If you choose not to pay for Postal Insurance and your parcel is lost/damaged, we will only reimburse you the equivalent of 100 x 1st Class Stamp.

Availability

If you need to know whether we have a particular item "in stock", please phone 01722 239 108 (during business hours) for an instant answer.

If you need a particular book in a hurry and we don't have it on our shelves, we are always happy to suggest another (appropriate) supplier, to save you valuable time in your search.

If an out of stock item becomes particularly difficult to obtain, we will keep you informed at intervals via email and keep trying to obtain the item unless you ask us to cancel the back order. If we discover that a title on backorder is 'Reprinting' or has become 'Out of Print' we will let you know. If you do not require a book that has been on backorder for some time, simply let us know and we will cancel the backorder.

Returns

Returns are accepted by specific arrangement. Please ring first! Any queries relating to your delivery must be notified within 14 days of receipt.

TERMS UPDATED: September 2014

Contact us

Kershaw Music
29A Castle Street
SALISBURY, Wiltshire
SP1 1TT
U.K.

Telephone: Non-UK residents +44 (0)1722 239 108
UK residents 01722 239 108

Email: shop@kershawmusic.co.uk

A company registered in England, No: 6289077.
VAT Registration No. GB 917 3231 39